Terms of Service — Pawfams

OVERVIEW

Welcome to Pawfams!

Pawfams ("we," "us," or "our") operates the website https://pawfams.com and offers personalized gifts, apparel, accessories, home décor, and print-on-demand products.

Pawfams is an online store based in India, operated under the Shopify store-owner account of Harjit Dhindsa. We currently offer products for delivery within the United States.

Our store is powered by Shopify, which enables us to provide our online shopping services.

These Terms of Service ("Terms") explain the rights and responsibilities of customers who access our website or purchase our products.

By using our website or placing an order, you agree to these Terms and our Privacy Policy, subject to applicable law.

Please read these Terms carefully before making a purchase.

SECTION 1 — ELIGIBILITY AND ACCOUNTS

Customers placing orders must be legally capable of entering into a purchase agreement or have appropriate permission and involvement from a parent or legal guardian.

You agree to provide accurate and complete contact, billing, payment, and shipping information.

If you create a customer account, you are responsible for maintaining the confidentiality of your login information.

You must notify us if you believe your account has been accessed without authorization.

SECTION 2 — PRODUCTS AND DESCRIPTIONS

Pawfams offers personalized and non-personalized print-on-demand products.

We make reasonable efforts to display accurate product descriptions, sizes, colors, designs, and images.

However, slight differences may occur because of:

• Screen brightness and display settings.

• Printing methods and materials.

• Product manufacturing variations.

• Placement and sizing of personalized designs.

Please review product descriptions, measurements, and customization options before purchasing.

We reserve the right to update product listings, discontinue products, or adjust availability.

Nothing in this section limits rights or remedies available under applicable consumer protection laws.

SECTION 3 — PERSONALIZED PRODUCTS

Certain Pawfams products allow customers to upload photographs, enter names, add messages, or provide other customization instructions.

By submitting personalization information, you confirm that:

• You have permission to use any uploaded photographs, designs, or other materials.

• The information you provide is accurate.

• Your submitted content does not unlawfully infringe another person's intellectual property, privacy, or other rights.

• Your customization request does not contain unlawful or prohibited material.

Customers are responsible for checking spelling, names, dates, uploaded images, product sizes, and selected options before completing checkout.

Pawfams may use submitted customization materials solely as reasonably necessary to review, prepare, manufacture, and fulfill the requested order, including through relevant customization and production providers.

Submitting a photograph for product personalization does not give Pawfams permission to publish that photograph in advertisements or social media promotions.

We may contact customers if clarification is required before production.

We may decline customization requests that violate applicable law or third-party rights, subject to applicable refund obligations.

SECTION 4 — ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products.

An order is subject to payment authorization, product availability, and acceptance by Pawfams.

We may contact you if an order cannot be fulfilled, requires clarification, or contains an apparent pricing or product-information error.

If we cancel a paid order before fulfillment, we will arrange an appropriate refund.

Customers should review all order details before completing checkout.

SECTION 5 — PRICES AND PAYMENTS

Product prices on Pawfams are displayed in United States Dollars (USD).

The final amount payable will be shown during checkout, including any applicable shipping charges and taxes.

We may change product prices without prior notice, but changes will not ordinarily affect orders already accepted and paid for.

Payments may be processed through supported providers, including PayPal and Razorpay.

Payment availability may depend on the customer's location, card issuer, and the payment methods displayed at checkout.

Customers must use payment methods they are authorized to use.

SECTION 6 — SHIPPING AND DELIVERY

Pawfams currently accepts orders for delivery within the United States only.

Our products are generally manufactured after an order is placed.

Production and delivery times vary depending on the product, print provider, shipping destination, and carrier.

Delivery estimates displayed on our website or during checkout are estimates rather than guaranteed arrival dates, unless a specific guarantee is expressly provided.

Shipping charges, where applicable, are displayed during checkout.

Customers are responsible for providing a complete and accurate delivery address.

If a package is delayed, lost, or arrives damaged, please contact us at pawfams09@gmail.com so we can investigate and assist.

Our shipping terms do not remove any responsibility or consumer rights that apply under relevant law.

For additional information, please review our Shipping Policy.

SECTION 7 — CANCELLATIONS AND ORDER CHANGES

Because many Pawfams products are made to order, production may begin shortly after an order is placed.

If you need to cancel an order or change personalization details, contact us as soon as possible at pawfams09@gmail.com.

We will attempt to accommodate requests before production begins.

Once production has started, cancellation or modification may no longer be possible.

If Pawfams cannot fulfill an accepted order, we will provide an appropriate refund.

Applicable statutory cancellation rights, where any exist, remain unaffected.

SECTION 8 — RETURNS, REPLACEMENTS, AND REFUNDS

Pawfams products are generally produced on demand.

We do not ordinarily accept returns or exchanges for changes of mind, incorrect customer-selected sizes or colors, or errors in personalization details submitted by the customer.

However, if an item arrives damaged, defective, misprinted, or materially different from the accepted order, please contact us within 30 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs where reasonably available.

After reviewing the issue, we will provide an appropriate remedy, which may include a replacement or refund at no additional cost.

Do not return products without contacting our support team first.

Refunds, when approved, are issued through the original payment method where possible.

These terms do not limit remedies required by applicable law.

For more information, please review our Return & Refund Policy.

SECTION 9 — CUSTOMER-UPLOADED CONTENT AND INTELLECTUAL PROPERTY

The Pawfams website, branding, original product designs, descriptions, and other materials are protected by applicable intellectual property laws.

You may not reproduce or commercially exploit Pawfams-owned materials without permission, except where permitted by law.

Customers retain their applicable rights in photographs and other original content they submit for personalization.

By submitting content, customers grant Pawfams and the service providers necessary to fulfill the order a limited, non-exclusive permission to process and reproduce that content for order fulfillment and related customer support.

This permission does not authorize unrelated promotional use.

Pawfams reserves the right to refuse content that appears to violate intellectual property rights or applicable law.

SECTION 10 — THIRD-PARTY SERVICES

Pawfams uses third-party providers to operate its store and fulfill orders.

These may include:

• Shopify for ecommerce hosting and checkout.

• Printify and participating print providers for production and fulfillment.

• King Product Options for personalization features.

• PayPal and Razorpay for payment processing.

• Shipping carriers for delivery.

Third-party services may have their own terms and privacy practices.

Pawfams remains responsible for its obligations to customers under applicable law.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Pawfams is powered by Shopify, which enables us to provide our online shopping services.

However, any sales and purchases you make through our store are made directly with Pawfams.

Shopify is not the seller of products offered by Pawfams and is not responsible for the performance of our sales obligations, except to the extent required by applicable law.

SECTION 12 — PRIVACY AND PERSONAL INFORMATION

Our collection, use, and sharing of personal information are described in our Privacy Policy.

Customer-uploaded photographs and personalization information are handled for purposes related to customization, order management, and fulfillment.

Our service providers may process customer information in different countries.

Please review our Privacy Policy for additional information about data practices and available privacy rights.

SECTION 13 — CUSTOMER FEEDBACK AND REVIEWS

Customers may submit product reviews, comments, or feedback.

By submitting feedback intended for publication, you permit Pawfams to display, reproduce, and use that feedback in connection with its business, subject to applicable law and privacy rights.

This provision does not apply to private photographs or personalization details submitted solely for manufacturing an order.

Customers must not submit false, unlawful, abusive, or infringing reviews.

We may moderate content where reasonably necessary and legally permitted.

SECTION 14 — PROHIBITED ACTIVITIES

You agree not to:

• Use the website for unlawful or fraudulent activities.

• Upload malicious software or interfere with website security.

• Submit content that violates another person's rights.

• Impersonate another person.

• Attempt unauthorized access to customer or business accounts.

• Scrape or misuse customer personal information.

• Disrupt the website or its checkout functions.

We may restrict access or cancel affected orders where reasonably necessary, subject to applicable law.

SECTION 15 — ERRORS AND INACCURACIES

Occasionally, product listings or website content may contain errors relating to descriptions, prices, shipping charges, availability, or other information.

We reserve the right to correct inaccuracies and update information.

Where an error affects an order, we may contact the customer to explain the issue and offer appropriate options, including cancellation and refund where necessary.

SECTION 16 — WEBSITE AVAILABILITY AND WARRANTIES

We aim to maintain a functional and reliable shopping experience.

However, website availability may occasionally be affected by maintenance, technical problems, or third-party service interruptions.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access to our website.

Any warranties or disclaimers in these Terms are subject to mandatory consumer rights and other applicable legal protections.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Pawfams will not be liable for indirect or consequential losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable liability for fraud, willful misconduct, or other protected consumer claims.

This section does not affect customers' statutory rights or Pawfams' obligations to provide appropriate remedies for defective, incorrect, or undelivered products.

SECTION 18 — INDEMNIFICATION

To the extent per