Privacy policy

Privacy Policy

 

Pawfams ("Pawfams," "we," "us," or "our") operates the website https://pawfams.com and provides personalized gifts, apparel, accessories, home décor, and other print-on-demand products (collectively, the "Services").

Our online store is powered by Shopify. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, place an order, personalize a product, or contact us.

Please read this Privacy Policy to understand our data practices and your privacy rights.

1. Personal Information We Collect

Depending on how you interact with Pawfams, we may collect or process:

  • Contact information: Name, email address, phone number, billing address, and shipping address.

  • Order information: Products purchased, order history, transaction details, shipping information, and order status.

  • Payment information: Payment method, transaction confirmation, and payment-related details processed through our payment providers. Pawfams does not need to receive your complete payment card number to fulfill your order.

  • Personalization information: Names, messages, photographs, artwork, and other details you voluntarily provide for customized products.

  • Account information: Account details and preferences, where customer account features are used.

  • Technical information: IP address, browser type, device information, cookies, and website activity.

  • Communications: Messages and information you provide when contacting customer support.

We ask customers to provide only the information needed for their purchases and personalization requests.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, personalize a product, create an account, or contact us.

  • Automatically when you browse our website through cookies and similar technologies.

  • From Shopify and service providers involved in payments, order fulfillment, shipping, analytics, and customer support.

  • From advertising and marketing services, where permitted by applicable law.

3. How We Use Personal Information

We use personal information to:

  • Process payments and fulfill customer orders.

  • Create and produce personalized products.

  • Arrange shipping and provide tracking information when available.

  • Communicate about orders, delivery, customer service, and refunds.

  • Maintain and improve our website and shopping experience.

  • Detect fraud, protect accounts, and maintain website security.

  • Conduct advertising, analytics, and marketing where permitted.

  • Comply with applicable laws and resolve disputes.

Where required by law, we obtain consent for relevant processing activities, including certain marketing and tracking activities.

4. Personalized Photographs and Customer Uploads

Pawfams offers products that customers can personalize using photographs, names, text, or other content.

When you upload personalization content:

  • The information is collected to prepare and fulfill your customized order.

  • We use King Product Options to provide personalization features on applicable product pages.

  • Relevant personalization information may be processed by Shopify, King Product Options, Printify, and fulfillment providers as necessary to process or produce the product.

  • We may access order-related personalization information when needed to resolve customer service or production issues.

Please upload only photographs and content that you have permission to use. Avoid submitting unnecessary sensitive personal information.

Uploaded content may be retained by relevant service providers according to their systems, contractual arrangements, and retention policies. We do not promise automatic deletion after a specific period unless that process has been verified.

To request information about or deletion of personalization content, contact pawfams09@gmail.com. We will review the request and coordinate with relevant providers where appropriate, subject to applicable legal and operational requirements.

5. Shopify and Shopify Network Intelligence

Our website is hosted by Shopify, which processes personal information to provide and improve our online store and related services.

We have enabled Shopify Network Intelligence, which supports enhanced Shopify services. These services may use information about your interactions with Pawfams, other Shopify merchants, and Shopify to improve shopping experiences, personalization, advertising relevance, and business insights.

Information about your activity on our store may be shared with Shopify and relevant third parties, including parties located in other countries, to provide these services.

For certain enhanced services, Shopify is responsible for its own processing of personal information and for handling applicable privacy requests relating to that processing.

You can learn more through:

Depending on your location, you may have rights to object to or opt out of certain Shopify data uses through Shopify's Privacy Portal.

6. Third-Party Service Providers

We use third-party services to operate Pawfams, including:

  • Shopify: Website hosting, checkout, order management, and store functionality.

  • Printify and its fulfillment partners: Print-on-demand production and order fulfillment.

  • King Product Options: Product personalization features, including customer-uploaded information.

  • PayPal and Razorpay: Payment processing, where available at checkout.

  • Shipping providers: Delivery and tracking of customer orders.

  • Meta and other applicable analytics or advertising services: Advertising measurement, website analytics, and marketing-related activities.

These providers may process personal information according to their roles, agreements, and privacy policies.

We share information with service providers only for relevant business purposes or as otherwise permitted or required by law.

7. Cookies, Analytics, and Advertising

Pawfams and its service providers may use cookies, pixels, and similar technologies to:

  • Keep the website and shopping cart functioning.

  • Remember preferences.

  • Understand website performance and visitor interactions.

  • Measure advertising effectiveness.

  • Support personalized advertising where permitted.

Our store may use Meta Pixel and Shopify-related tracking technologies.

Depending on your location, you may be able to manage certain tracking preferences through available website privacy controls, browser settings, and applicable opt-out mechanisms.

Some cookies are necessary for essential website functionality, while other technologies may be used for analytics or advertising.

8. Data Sharing and Targeted Advertising Choices

Depending on your state or country of residence, you may have the right to opt out of certain sharing of personal information or processing for targeted advertising.

Pawfams provides a Shopify-supported data-sharing opt-out page for applicable US regions:

Your Privacy Choices — Data Sharing Opt-Out

You may also visit the Shopify Privacy Portal to exercise applicable rights concerning Shopify's processing of personal information.

Where required and supported, we recognize applicable Global Privacy Control signals as requests to opt out of certain data-sharing or targeted advertising activities.

9. Email and SMS Marketing

If you subscribe to marketing communications or otherwise provide valid marketing permission, we may send promotional messages about Pawfams products, collections, and offers.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

You may still receive essential transactional communications, such as order confirmations, payment updates, and shipping notifications.

Marketing communications will be handled according to applicable consent and privacy requirements.

10. How We Share Personal Information

We may disclose personal information:

  • To Shopify and other providers operating our store.

  • To payment processors for transactions and fraud prevention.

  • To Printify, production partners, and delivery companies to fulfill orders.

  • To personalization providers for customized products.

  • To analytics and advertising partners where permitted.

  • To authorities or other parties when required by applicable law.

  • In connection with a legitimate business transfer or restructuring, subject to applicable legal protections.

We do not sell customer contact lists as a standalone product. However, certain advertising-related data sharing may qualify as a "sale" or "sharing" under some privacy laws, and applicable opt-out rights are described above.

11. Information Security

We take reasonable steps to protect customer information and rely on established service providers for website hosting, payments, and order processing.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Please avoid sending complete payment card details, passwords, or unnecessary sensitive information through ordinary customer support emails.

12. Data Retention

We retain personal information only for as long as reasonably necessary for relevant business purposes, such as:

  • Completing and supporting orders.

  • Maintaining transaction records.

  • Responding to customer inquiries.

  • Preventing fraud.

  • Meeting legal, tax, and accounting obligations.

  • Resolving disputes.

Different service providers may apply different retention periods.

Where permitted by law, you may request deletion of personal information by contacting us. Certain information may need to be retained for legal or legitimate operational reasons.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Obtain a copy of certain personal information.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where processing is based on consent.

  • Appeal certain decisions about privacy requests where applicable.

To submit a request, contact pawfams09@gmail.com.

We may need to verify your identity before fulfilling certain requests. We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising your privacy rights.

For information processed independently by Shopify, you can also use the Shopify Privacy Portal.

14. Children's Privacy

Pawfams is not intended for children to independently provide personal information or make purchases without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

If a parent or guardian believes a child has provided personal information to us improperly, they may contact pawfams09@gmail.com to request that we review and, where appropriate, delete that information.

We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

15. International Data Processing

Pawfams operates from India and serves customers in the United States.

Shopify identifies the United States as the hosting location for our store data. However, Shopify and other service providers may process information in additional countries.

When personal information is transferred internationally, relevant providers and parties are responsible for applying applicable safeguards and legal transfer requirements.

16. Third-Party Websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, service providers, legal obligations, or Shopify features.

Any updated policy will be published on this website with a revised "Last updated" date. Where legally required, we will provide additional notice.

18. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Trade Name: Pawfams

Website: https://pawfams.com

Customer Support and Privacy Email: pawfams09@gmail.com

Country of Operation: India

We aim to respond to privacy inquiries as promptly as reasonably possible.

Additional legally required business contact information will be provided where applicable.