Shipping Policy — Pawfams

Thank you for shopping with Pawfams!

We are committed to providing a reliable shopping experience and keeping our customers informed about their orders.

1. Shipping Destinations

Pawfams currently ships exclusively within the United States.

We do not offer international shipping at this time.

2. Order Processing and Production

Most Pawfams products are made to order through our print-on-demand production partners.

Production begins after an order is confirmed and released for fulfillment. Personalized products may require additional preparation to ensure the submitted customization details are ready for production.

Processing and production times vary depending on the product, print provider, order volume, and availability.

Production time is separate from shipping transit time.

3. Shipping and Estimated Delivery

Estimated shipping or delivery times may vary depending on the product, shipping method, fulfillment provider, and destination.

For example, certain orders may display an estimated delivery period of 4–10 business days at checkout.

Please refer to the delivery estimate displayed for your specific order, where available.

Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.

Weekends, holidays, severe weather, carrier disruptions, and unexpected production delays may affect delivery.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

Shipping costs may vary depending on the product, quantity, delivery location, and applicable shipping method.

Some products may qualify for free shipping when explicitly indicated on the product page or at checkout.

The total shipping charge will be shown before you complete your purchase.

5. Order Tracking

When your order has shipped and tracking information is available, you may receive a shipping confirmation email containing tracking details.

Tracking updates may take additional time to appear after the carrier receives the package.

6. Personalized Orders

For personalized products, customers are responsible for reviewing uploaded photographs, names, text, and other customization details before placing an order.

If additional information is required, we may contact you before releasing the order for production.

Incomplete customization details may delay fulfillment.

7. Incorrect Shipping Addresses

Please ensure your shipping address is complete and accurate before placing an order.

If you notice an error, contact us as soon as possible at pawfams09@gmail.com.

We will attempt to update the address where possible, but changes cannot be guaranteed after production or shipment has begun.

8. Lost, Delayed, or Undelivered Packages

If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us at pawfams09@gmail.com.

Include your order number and a brief explanation of the issue.

We will review the situation, investigate with the relevant fulfillment or shipping provider, and work toward an appropriate resolution.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

9. Damaged or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 calendar days of delivery.

Include your order number, a description of the problem, and photographs where reasonably available.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Contact Information

For questions about shipping, delivery, or order tracking, please contact:

Pawfams Customer Support

Email: pawfams09@gmail.com

Website: https://pawfams.com